Privacy Policy

Edinburgh School of Language respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, enquire about our courses, enrol as a student or otherwise interact with Edinburgh School of Language.

1. Who we are

Edinburgh School of Language is an English language school based in Edinburgh, Scotland.

Edinburgh School of Language
79A Broughton Street
Edinburgh
EH1 3RJ
United Kingdom

Phone/WhatsApp: +44 131 5100 502
Email: [email protected]

For privacy-related questions or requests, please contact us using the details above.

2. Information we collect

Depending on how you interact with us, we may collect the following information:

  • Your name
  • Email address
  • Telephone or WhatsApp number
  • Country or region
  • Your preferred course
  • Your approximate English language level
  • Information contained in messages or enquiries you send to us
  • Course and enrolment information
  • Payment and transaction information where necessary to administer your enrolment
  • Information provided when communicating with us by email, telephone, WhatsApp or other communication methods
  • Technical information about your use of our website, including information collected through cookies and similar technologies

We only request information that is reasonably necessary for the relevant purpose.

3. How we collect your information

We may collect personal information when you:

  • Complete a contact or enquiry form on our website
  • Contact us by email, telephone or WhatsApp
  • Enquire about or enrol on one of our courses
  • Make a payment or arrange payment for a course
  • Communicate with us before, during or after your course
  • Visit or use our website, including through cookies and similar technologies

We may also receive information from third parties where this is necessary to provide our services or administer your enrolment.

4. How we use your information

We may use your personal information to:

  • Respond to enquiries and requests for information
  • Recommend and arrange suitable English language courses
  • Process course enrolments
  • Communicate with students and prospective students
  • Arrange and administer payments
  • Provide information relating to courses, classes and examinations
  • Manage student records
  • Provide customer and student support
  • Maintain and improve our services and website
  • Keep appropriate business and financial records
  • Comply with legal and regulatory obligations
  • Protect the security of our website, systems, staff and students
  • Send marketing communications where we have a lawful basis to do so

We will not use your personal information for purposes that are incompatible with the purposes explained in this Privacy Policy unless we are legally permitted or required to do so.

5. Lawful basis for processing

Depending on the circumstances, we may process your personal information on one or more of the following lawful bases:

Contract: where processing is necessary to enter into or perform a contract with you, such as administering your course enrolment.

Legitimate interests: where processing is necessary for our legitimate business interests, provided that these interests do not override your rights and freedoms.

Consent: where you have given us consent, for example where consent is required for certain marketing activities or non-essential cookies.

Legal obligation: where we are required to process information to comply with a legal or regulatory obligation.

Where we rely on consent, you may withdraw your consent at any time.

6. Contact forms and enquiries

When you submit an enquiry through our website, we use the information you provide to respond to your enquiry and, where appropriate, provide information about our courses and services.

The website contact form may request your name, telephone/WhatsApp number, email address, country or region, preferred course, approximate English level and message.

Please do not provide unnecessary sensitive or confidential information through our website contact forms.

7. Course and student information

If you enrol on a course, we may need to retain additional information necessary to administer your enrolment and provide our services.

This may include your contact details, course information, attendance or administrative information, payment records and communications relating to your course.

We retain this information only for as long as reasonably necessary for the purposes for which it was collected, including meeting legal, accounting and administrative requirements.

8. Payment information

Where you make a payment for a course, payment may be processed through an external payment provider.

We do not normally need to receive or store your full payment card details ourselves. Payment information may be processed directly by the relevant payment provider in accordance with its own privacy policy and security requirements.

We may retain appropriate payment and transaction records for accounting, legal and administrative purposes.

9. Sharing your information

We may share personal information with trusted third parties where this is necessary to operate our business or provide our services.

Depending on the circumstances, these may include:

  • Payment and financial service providers
  • Website hosting and technical service providers
  • Website form and communication providers
  • Email and communication service providers
  • Examination or educational organisations where necessary to provide a service requested by you
  • Professional advisers, such as accountants or legal advisers
  • Government authorities, regulators or law enforcement agencies where we are legally required to do so

We do not sell your personal information.

Where we use third-party service providers to process personal information on our behalf, we take reasonable steps to ensure that appropriate data protection and security arrangements are in place.

10. International transfers

Some of the service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.

This may include relying on an adequacy decision or appropriate contractual safeguards where required.

11. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Different types of information may be retained for different periods.

For example:

  • Enquiry information may be retained for as long as reasonably necessary to deal with the enquiry and any resulting relationship.
  • Student and course records may be retained for the duration of the student relationship and for an appropriate period afterwards.
  • Financial and payment records may be retained for the periods required by applicable accounting and tax requirements.
  • Marketing information may be retained until you unsubscribe or we determine that it is no longer necessary.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

12. Cookies and similar technologies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to function properly. Other cookies, such as certain statistics or marketing cookies, may require your consent before they are used.

You can manage your cookie preferences through the cookie-consent controls available on our website.

For more information, please see our Cookie Policy.

13. Your data protection rights

Depending on the circumstances, you have rights under UK data protection law, including the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information in certain circumstances
  • Request restriction of processing in certain circumstances
  • Object to certain processing
  • Request the transfer of your information to another organisation where applicable
  • Withdraw consent where processing is based on consent
  • Complain to the Information Commissioner’s Office (ICO)

Some of these rights are subject to legal conditions and exemptions.

To exercise your rights, please contact us at:

Email: [email protected]

Address:
Edinburgh School of Language
79A Broughton Street
Edinburgh
EH1 3RJ
United Kingdom

We may need to request information necessary to confirm your identity before dealing with certain requests.

14. Marketing communications

Where we send marketing communications, we will do so in accordance with applicable data protection and electronic communications laws.

You can ask us to stop sending marketing communications at any time by contacting us or, where available, using the unsubscribe option provided in the communication.

15. Data security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, destruction, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

16. Children’s information

Our courses are intended for adult learners. We do not intentionally collect personal information from children through our website.

If you believe that a child has provided us with personal information unnecessarily, please contact us so that we can review and, where appropriate, delete the information.

17. Third-party websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or data-processing practices.

The latest version will be published on this page with the effective date shown above.

19. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve your concern.

You also have the right to complain to the UK’s data protection regulator:

Information Commissioner’s Office (ICO)

Website: https://ico.org.uk/

The ICO is the independent supervisory authority responsible for data protection in the UK.

20. Contact us

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

Edinburgh School of Language
79A Broughton Street
Edinburgh
EH1 3RJ
United Kingdom

Email: [email protected]
Phone/WhatsApp: +44 131 5100 502

Last updated: 7 September 2026